METALHEAD STORE POLICY

Handcrafted Nature

All jewelry is handcrafted one-of-a-kind or made in small batches. Subtle variations in finish, texture, patina, or stone characteristics are inherent to handmade work and are not considered defects. Natural stones may vary in color, inclusions, and pattern. These variations are part of what makes each piece individual.

Returns & Exchanges

Due to the one-of-a-kind, handmade nature of my work, all sales are final; however, customer satisfaction is of the utmost importance to me so please do not hesitate to reach out (nora@metalheadjewelry.com) with any issues or concerns so that we can find a solution.

If your item arrives damaged, you must contact me within 48 hours of delivery with clear photographs of:

The item
The packaging
The shipping label

I will assess the situation and determine appropriate next steps.

Repairs

Customer satisfaction with the quality of my work is of the paramount to me. If a piece requires repair due to a workmanship issue, I will typically repair it at no charge to you.

Repairs resulting from:

Improper care
Exposure to water or chemicals
Impact or accidental damage
General wear over time

may incur a repair fee and shipping charges if the item is able to be repaired.

Please reference Jewelry Care for proper precautionary steps and contact me at nora@metalheadjewelry.com before sending any item for repair.

Free Yearly Refinishing

I coat all of my work in a protective sealant; however, complimentary polishing/refinishing is available once a year for pieces over $500. All you pay is shipping.

Custom Work

Custom pieces are created in close collaboration and require half payment as deposit before production begins and final payment before the work is shipped.

All custom work is final sale and non-refundable and are subject to the same repair terms.

Payments & Chargebacks

By placing an order, you agree to these policies.

If a chargeback is initiated without prior communication, I reserve the right to dispute the claim with order documentation, tracking confirmation, and correspondence.

Processing Times

Processing time is separate from shipping time.

Ready-to-ship pieces: 1–7 business days
Made-to-order pieces: 1–4 weeks
Custom work: Timeline discussed and confirmed prior to production

If you need your order by a specific date, please contact me before purchasing.

Shipping

Domestic (United States)

Standard shipping is FREE on all domestic orders. Orders ship via USPS with tracking provided.

Expedited shipping options are available at checkout for an additional fee.

Orders $600 and over are fully insured and require a signature upon delivery. If you're unable to receive a signature-required package at your home, the carrier may offer options such as redelivery or pickup at a local facility.

Delivery estimates typically range from 2–7 business days after shipment unless expedited shipping is chosen at checkout. Carrier delays are outside of my control.

International

International shipping rates are calculated at checkout. Orders ship via FedEx or USPS with tracking provided.

International customers are responsible for any customs fees, VAT, import taxes, or duties required by their country.

Delivery timelines vary based on destination and customs processing.

Lost, Stolen, or Missing Packages

Once a package is marked “Delivered” by the carrier, responsibility transfers to the customer.

If your tracking shows delivered but you have not received your package:

Check with neighbors or household members
Contact your local post office
File a missing mail claim with USPS

If a package is lost in transit and not marked delivered, contact me so a claim can be initiated.

Product Photography

Every effort is made to accurately represent each piece. Variations in lighting when photographing and screen settings may result in slight differences in color appearance.

Right to Refuse Service

I reserve the right to refuse service or cancel an order at my discretion.