METALHEAD STORE POLICY

Handcrafted Nature

All jewelry is handcrafted one-of-a-kind or made in small batches. Subtle variations in finish, texture, patina, or stone characteristics are inherent to handmade work and are not considered defects. Natural stones may vary in color, inclusions, and pattern. These variations are part of what makes each piece individual.

Returns & Exchanges

Due to the one-of-a-kind, handmade nature of my work, all sales are final; however, customer satisfaction is of the utmost importance to me so please do not hesitate to reach out (nora@metalheadjewelry.com) with any issues or concerns so that we can find a solution.

If your item arrives damaged, you must contact me within 48 hours of delivery with clear photographs of:

The item
The packaging
The shipping label

I will assess the situation and determine appropriate next steps.

Repairs

Customer satisfaction with the quality of my work is of the paramount to me. If a piece requires repair due to a workmanship issue, I will typically repair it at no charge to you.

Repairs resulting from:

Improper care
Exposure to water or chemicals
Impact or accidental damage
General wear over time

may incur a repair fee and shipping charges if the item is able to be repaired.

Please reference Jewelry Care for proper precautionary steps and contact me at nora@metalheadjewelry.com before sending any item for repair.

Free Yearly Refinishing

I coat all of my work in a protective sealant; however, complimentary polishing/refinishing is available once a year for pieces over $500. All you pay is shipping.

Custom Work

Custom pieces are created in close collaboration and require half payment as deposit before production begins and final payment before the work is shipped.

All custom work is final sale and non-refundable and are subject to the same repair terms.

Payments & Chargebacks

By placing an order, you agree to these policies.

If a chargeback is initiated without prior communication, I reserve the right to dispute the claim with order documentation, tracking confirmation, and correspondence.

Processing Times

Processing time is separate from shipping time.

Ready-to-ship pieces: 1–7 business days
Made-to-order pieces: 1–4 weeks
Custom work: Timeline discussed and confirmed prior to production

If you need your order by a specific date, please contact me before purchasing.

Shipping

Domestic Shipping (United States)

Standard shipping is free on all domestic orders. Orders ship via USPS with tracking.
Expedited shipping and additional insurance (signature required) are available at checkout for an additional fee.
Domestic orders $600 and over are fully insured by Metalhead Jewelry and require a signature upon delivery.
Orders under $600 include $100 of USPS insurance. Additional insurance is available at checkout. If additional insurance is not purchased, the buyer is responsible for lost, stolen, or missing packages beyond the included coverage.

Delivery typically takes 2–7 business days after shipment. Expedited options are available at checkout. Carrier delays are outside my control.

International Shipping

Orders ship via FedEx or USPS with tracking. Rates are calculated at checkout.
USPS Priority Mail International includes up to $200 in insurance; FedEx International typically includes up to $100.
Additional insurance is not available at checkout. To arrange additional coverage, contact me at nora@metalheadjewelry.com with a link to the piece you'd like to purchase.
Buyers are responsible for lost, stolen, or missing packages beyond the carrier's included insurance, as well as any customs fees, VAT, import taxes, or duties imposed by their country.

Delivery times vary by destination and customs processing.

Lost, Stolen, or Missing Packages

If tracking shows delivered but you haven't received your package:

Check with neighbors and household members.
Contact your local post office.
File a missing mail claim with USPS.

If your package is lost in transit and tracking does not show delivered: Contact me so I can initiate a carrier claim. Any funds recovered through the claim will be transferred to the customer.

Insurance and responsibility: For domestic orders under $600, buyers are responsible for loss or theft beyond the included $100 USPS coverage unless additional insurance is purchased. Domestic orders $600 and over are fully insured by Metalhead Jewelry.

International buyers are responsible for loss or theft beyond the carrier's included insurance unless additional coverage has been arranged.

Product Photography

Every effort is made to accurately represent each piece. Variations in lighting when photographing and screen settings may result in slight differences in color appearance.

Right to Refuse Service

I reserve the right to refuse service or cancel an order at my discretion.